Gift message (free and optional):
Subtotal
RM0.00 MYR
Orders are dispatched within 1 business day of receiving payment and sent via PosLaju. You can expert your order to arrive within 3 to 7 working days.
All orders will incur a flat rate shipping charge;
West Malaysia: RM10
East Malaysia: RM20
The above rates are for purchase up to 4kg. There will be additional shipping charges for weight above 4kg depending on how heavy the final order is.
All orders over are tracked and you’ll receive an email with tracking information as soon as it leaves our warehouse. However, if you select “Authority to leave”, we are not responsible if packages go missing.
If you’re from Australia, New Zealand, the UK, Ireland, Europe, the USA or Canada, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service. If you’re from a country not on this list, visit the Australian website as they take care of all other International orders.
Australia: www.moogoo.com.au
New Zealand: www.moogoo.nz
Ireland: www.moogoo.ie
Europe: www.moogooskincare.eu
Canada: www.moogooskincare.ca
Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.
MooGoo has a 100% customer satisfaction policy. If you are not satisfied with the product(s) you have purchased online, we will happily organise a refund or exchange.
Simply contact us via phone or email (moogoo@triniaire.com) explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange.
As long as it’s a valid reason, we can arrange to have the products returned to us. This should be done within 2 weeks of receipt and the product(s) must be substantially unused.
When returning goods, please keep proof of return in the event the parcel goes missing in transit.
Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at moogoo@triniaire.com.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
This website is operated by MooGoo Skin Care
L03.06 Wisma BU8, Bandar Utama, Petaling Jaya, Malaysia 47800
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Payment can be made via credit card (MasterCard and VISA) or Direct Deposit Internet Banking.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
From time to time, discount codes may be offered for use on our website. These codes provide a specific offer on an online order and are subject to the following conditions:
Discount codes apply to the order subtotal. Applying a code may change eligibility for other offers, including minimum spend thresholds such as free shipping.
All discount codes must be entered at Checkout before completing your order. Once applied correctly, the discount or offer will be reflected in your order subtotal.
If your order total does not update, or the offer is not visible, the code has not been accepted. Please contact us at moogoo@triniaire.com or via live chat before completing your order so we can assist.
We are unable to refund or apply discounts if a code was not entered or accepted at the time of purchase.
Occasionally, you might come across a Bonus Gift promotion on our website. Customers are required to add the Bonus Gift to their Shopping Cart, which will automatically display discounted once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at moogoo@triniaire.com or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.
Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.
All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy.
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall MooGoo Skincare Pty Ltd, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.