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Shipping & Delivery

All orders will incur a flat rate shipping charge;
West Malaysia: RM10
East Malaysia: RM20
The above rates are for purchase up to 4kg. There will be additional shipping charges for weight above 4kg depending on how heavy the final order is.

Orders are dispatched within 1 business day of receiving payment and sent via PosLaju. You can expert your order to arrive within 3 to 7 working days.

Terms & Conditions

Payment – Payment can be made via credit card (Mastercard and Visa) or direct deposit Internet banking.

Feel free to email us at moogoo@triniaire.com if you have any questions.

Tracking

All orders over are tracked and you’ll receive an email with tracking information as soon as it leaves our warehouse. However, if you select “Authority to leave”, we are not responsible if packages go missing.

Returns & Exchanges

MooGoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via phone or email explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products returned to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

Privacy Policy

All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party.

Security

For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your data in transit.