Mini Cart

Shipping & Delivery

All orders will incur a flat rate shipping charge;
West Malaysia: RM10
East Malaysia: RM20
The above rates are for purchase up to 4kg. There will be additional shipping charges for weight above 4kg depending on how heavy the final order is.

Orders are dispatched within 1 business day of receiving payment and sent via PosLaju. You can expert your order to arrive within 3 to 7 working days.

Terms & Conditions

Payment – Payment can be made via credit card (Mastercard and Visa) or direct deposit Internet banking.

Feel free to email us at moogoo@triniaire.com if you have any questions.

Tracking

All orders over are tracked and you’ll receive an email with tracking information as soon as it leaves our warehouse. However, if you select “Authority to leave”, we are not responsible if packages go missing.

Coupon Codes

Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered too without exception.

All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at moogoo@triniaire.com or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.

Bonus Gifts

Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at moogoo@triniaire.com or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.

Returns & Exchanges

MooGoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via phone or email explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products returned to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

Product Packaging

Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.

Privacy Policy

All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party.

Security

For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your data in transit.